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Help & FAQ
Frequently Asked Question
Rosec Jewels offers free worldwide complimentary shipping services on delivery of every purchase made by the customer. Besides both-ways free shipping, any sales tax and other handling charges are prepaid for the convenience of buyer.
It usually takes around 7 business days for Rosec Jewels orders to get shipped. However, in case of multiple orders, we may or may not always ship them together yet we abide by the time window mentioned before.
Yes, we do offer return shipments in case you wish to return or exchange any product found ineffective or didn’t meet your expectations. All the return shipments are carried out by our delivery partner and are completely free. Feel free to reach us if you wish to get your order exchanged or returned.
As soon as your order is shipped, we send out email to the customer confirming the same along with order-tracking information enclosed. We will however, keep you updated about your shipment. In case you have more such queries, feel free to contact us.
All the dispatched orders are insured on their invoice value and are eligible for raising claim of products in case of damage or loss. However, if a package goes missing or arrive damaged, then the same should be notified to us within 24 hours, that would help us solve the issue at the earliest. Please contact our experts should your order details indicate successful delivery but you didn’t receive any.
Shipping Address can only be modified before the product is shipped. Once the product is dispatched, it totally depends upon the delivery partner for any changes in the address. Therefore, we recommend you to notify us of any such modification within 24 Hrs of order placement.
You can Contact Us should you need any assistance in regard to Delivery Address.